Stupid Questions with Granola Bars for Breakfast.

Saturday. A wonderful day. A break from the busy week, the one day when we should be able to relax and have a day to ourselves. Not for me, and why? I'm at work.

I know i've complained about working on Saturdays before, but honestly who can like working on a saturday. You know, i've been thinking, maybe i should get a job somewhere where i actually don't get annoyed at every actual working moment. At my current job i answer phone calls from people who want to place orders, or sign up accounts, or do other random things. The majority of the calls i get are from people complaining that we charged their credit card without them authorizing it, which is BS. Most of those calls consist of "well i told the person that ordered these vitamins for me that i wanted to try them once and then i would decided if i want them after." So the question comes up "did you give them your CC #?" You know, if it were me, i would say "What is the # so I CAN call and place the order." The problem is, in this world, most people are way to trusting and/or lazy to do things themselves or make sure what they want is actually done. Example: I had a lady call in just awhile ago that had an ADR (Automatic Delivery Rewards) order, which by far is the absolute best way to buy Expensive Nuskin products. The A in ADR stands for, as previously noted, AUTOMATIC. Well, this lady who i'm sure is a wonderful person and has many great qualities, called in pissed off at the company, and more specifically at me since i was the fortunate lucky soul to take her call, because she had gotten an order when she said she had cancled her ADR online. A) This is not possible. The company has made it impossible to cancel the order online, since we control alot of the benefits of the order they have to call in to cancel it, which is fine because that's what we're here for. So the lady calls in angry that her order wasn't actually canceled and wants an INSTANT refund, which we ALL know never happens from ANY company, EVER. I tell her this and she says she's paying overdraft fees on her checking account. Our problem? No. She goes on to tell me that there is nothing online saying she has to call in to cancel her ADR (something i told her, one of the many facts that she was angry with me about). B) Also not true. I went online and found, in the FAQ's (Frequently Asked Questions for those illiterate in online lingo) and found that it actually DOES say exactly what the lady did, doesn't work. Direct quote from the website:

How do I cancel my ADR order?
To cancel your ADR, you must call 1-800-487-1000. Removing all items from your ADR cart online does not cancel your ADR.

This lady told me she removed everything from her cart, thinking that it would delete her order since she had nothing in her cart. If it were me, and i told her this and she took offense to it thinking i was saying she didn't know what she was doing (which was true), if it were me and i wanted to cancel an order. Regardless of what i THOUGHT i could or couldn't do online, i would still call in to make sure it was canceled. She also told me she didn't think we should expect her to look all over the website for information about cancelling her order. It was really only like 3 clicks to find out about cancelling her order. Anyway, in the end, i gave her a full refund and told her to send it back and she proceeded to tell me i am a horrible representative of Nuskin. I've worked at Nuskin almost 2 years now, and that was the FIRST time i've EVER been told that i was a bad representative. In fact, i've been told so many times that i was such a pleasure to talk to, her insult was hardly a dent in my reputation.

It really annoys me that some people in this world can't take responsbility for something they've done. Everyone messes up, no one is perfect, and no one ever will be. If everyone really would learn to take responsibility for their own errors and mistakes, the world would be at least 50% better. There would be less hate crimes, less arrogance, less pride, less world wide anger. Maybe not so much, but i'm pretty sure the world WOULD improve some. Isn't that what we're all fighting for? A better world? A better life? Shouldn't we all at least have SOME desire to improve the world. It's like Jesus once said, "remove the moat first from your own eye before telling your brother to remove the needle in his eye," or something like that. Point being, is we need to change ourselves first before we can accuse someone else of being imperfect. I was polite to the lady, never raised my voice, and really just stated how it was. People hate hearing the truth. What was i supposed to do, tell her "dont' worry mam, everything will be ok, you're right and we're wrong." I do realize that the "customer is always right," and in this case i told her i understood her frustration, and i was doing what i could to help her out, but she still didn't understand. Now this lady was elderly, and i'm not being discriminatory but at the same time i know that most older people don't fully understand the computer. My own mother, who does understand it for the most part, still sometimes has really basic and easy questions. So the real question is, how CAN we expect them to do things online when it really isn't their thing. So who's right? Who's wrong? There really isn't any way to tell, it's 6's in the air, and maybe it's not right. All i can say is i just wish people WOULD learn How to Live Life and be GOOD at it. It would make my job so much easier, and less stressful as well.

I'm eating Granola bars for Breakfast these days, thank goodness for Costco. Working at 7 AM everyday, it's butt early and really i dont' have time to eat anything. So Granola Bars and Yogurt have been my sustaining for quite some time. Thank you Costco.

Being Human!!

Whoever put it in their head that it is a good idea for people to have to work on Saturday, should be punished to full extent. I do realize that many places, such as food places, retail stores, and certain businesses do their best on weekends. However, I work in a call center with many other people as well. Ask me, is the call center EVER busy on a Saturday? Generally no! Sure it gets busy sometimes, but that's rare and hardly merits me to work on a Saturday. Of course the gracious company i work for, decided that if you work after 2 YEARS for the company, IN the call center, only THEN would you have the opt out of working Saturdays. I suppose this is a pretty fair deal considering it IS a good company to work for, and they do pay well. But honestly....most people don't even last here beyond a year.

Many times I've debated on quitting my job and finding something else more exciting and unboring. The only thing that stops me is the money i make here, and some of the benefits. If it weren't for that, I'm sure i would have quit long ago. Apart from the benefits, lets be honest. How FUN is a job where i sit on my butt all day answering phone calls from people who most likely aren't going to have ANY idea what they want or what's going. "I've been a distributor for 12 years, but can you explain to me how to use my ADR points?!?!" GET WITH THE PROGRAM!! If you are going to do a business, you should understand what's going on! If you are going to buy products, having a monthly order, DO NOT call me and tell me "i didn't know my order was automatic!" or "You sent me products i never ordered!" First of all, I DON'T send you orders, you send yourself orders! The Distribution Center sends you orders. If you are going to be on an automatic ordering program, UNDERSTAND what the word AUTOMATIC means! I do realize that if you are new to the company that things need explaining, and I'd be more than happy to help you understand these simple things. Just don't make it harder than it needs to be! I'm a person too! I have needs just as well as you do. Everyone makes mistakes and knows they need to improve on certain things, but at the same time we need to learn to deal with circumstances, that even though truly may not have been our fault, with ease and patience. What's the point of causing your Aortic Artery to explode because there is so much blood pumping to your brain from you're ridiculous, unnecessary, ranting and raving. The truth is, i do like my job. I was reminded at how good of a job i have last Tuesday at our company party. I just truly wish the people in the world would get a clue and figure out how to function as a normal human being. It really is not that hard.

OK well enough of my ranting now about my fabulous job. I saw the movie I Am Legend yesterday. I went in kind of knowing what it was more or less about, but still it was a REALLY good movie. Will Smith really is such an awesome actor. I hate when people diss on an actor because of maybe one movie they did way back in the day, or a TV show they starred in that was amazing in the 90's. Anyone that has watched any kind of tense movie with me, knows I'm a jumper. But hey, isn't that the purpose of the director? He did his job, and that's that. Overall i give I Am Legend 4 stars, out of 5. The only thing it really lacked was more of an explanation of how the situation we were presented came to be.

I work til 5:15. Hopefully i can get off early. That is all.